Innovating to Succeed

The Datos Retail Branch Transformation Europe event in London brought together the full cross section of organisations involved in cash management, including central and commercial banks, cash management and cash in transit companies, machines and software suppliers, think tanks and more, in the context of creating the retail bank branches fit for today’s reality.

The event was kicked off by a keynote speech by Chris Skinner, an author and consultant on all things payments. One of the themes he touched on, and has written about recently ¹, was about innovation. Given that bank branches and the way banks interact with its customers are in the midst of great change, putting considerable pressure on historic business models, this was perhaps an important message.