Smart Money and the Importance of Trust

Chris Skinner’s new book, The Intelligent Bank, is not about cash ¹. He writes about how banking, having become digital, is now on a journey to become intelligent. He argues that this requires a fundamentally new way of working because it requires smart data. There are, perhaps, two key lessons which apply to cash and the cash cycle.

The need for ‘smart’ data

If you try and build an intelligent bank on your existing infrastructure, which is still usually based on fragmented, siloed systems almost certainly designed in the days before the internet, you won’t have the quality of data you need for intelligent banking, and it won’t be properly organised and accessible.

The future of banking is about orchestrating intelligence through platforms, APIs, partnerships and data to deliver contextual, predictive and autonomous financial experiences.