Insights from the ATM Industry

The ATMIA held its Europe and Emerging Markets summit in London 14-15 October.

The summit explored key topics including: 

• The increase in cash depositing integrated into ATMs 
• The integration of ATMs into wallet and digital solutions 
• The use of data to manage cash better and ATM estates efficiently 
• The rise of ‘ATMs-as-a-service’
• The role of cash to deliver financial inclusion 
• The vital need for cash promotion.

An overview of ATM trends

Based on its annual ATM and Self- Service Software trends report, KAL ATM software noted that 80% of banks are seeing an increased or steady reliance on ATMs, but only 51% feel their ATM user experience is good.

In terms of improving the customer experience, the key enhancements planned are consistency between the ATM and the mobile/online banking experience, expanded accessibility features and better visuals. Barclays and NatWest both highlighted these as areas of change.